Novastone appoints Stephen R. Katz as advisory board member on security as it launches into the information security market

Technology firm Novastone has appointed Stephen R. Katz as an advisory board member on security as it launches its secure instant messaging application into the information security market. Continue reading “Novastone appoints Stephen R. Katz as advisory board member on security as it launches into the information security market”

Communicating with the Next Gen

Using mobile to connect with the Next Gen of clients before your competitors do.

According to a UK survey by Russell Investments, for one in 10 wealth advisers the majority of their client base is over 70 years old and for nearly 50% of advisers, between 20 and 50% of their client base is over 70 years old. Such figures will be familiar to wealth management professionals both sides of the Atlantic, as the debate over how well the wealth management industry is preparing for the implications of a significant transfer of wealth and assets from the baby boomer generation to generation X and Y has been gathering pace over the last two or three years.

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The negative effect of cyber security on client trust

Business email compromise attacks, also known as masquerading or invoice scams, are, according to bankinfosecurity.co.uk, becoming more “sophisticated and pervasive”.

The attacks use a range of techniques such as scheduling fraudulent wire transfers or diverting funds scheduled to be sent from one account to another, for example house purchase funds from a lawyer’s escrow account to the scammer’s own account.

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The big question for 2016.

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How do you allow your people to use instant messaging compliantly?

From 20 days to seven minutes is the time saving in small business loan approval times that fintech start up Kabbage has pulled off according to McKinsey’s article on breakthrough customer experiences published this month.  Wealth managers used to a rather more leisurely pace – partly hindered by legacy systems and slow information retrieval – should take note.

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How’s the portal going?

By Douglas Orr, CEO of Novastone Media –

I admit I enjoy asking this question of CEOs and COOs at the private banks and wealth managers that I meet.

Only a few years ago online portals were seen as the great leap forward for the wealth management industry seeking to provide their clients with an improved experience online. But that was then and this is now, and the truth is that portals have not really engaged clients. Continue reading “How’s the portal going?”

“Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent.”

So said the email signature from a high street bank that popped into my inbox last week. The remainder is below and makes for equally illuminating/frightening reading.

Banks and wealth managers are shying away from accepting instructions by email and/or are increasingly nervous that a communication medium that’s become second nature is just not reliable when it comes to giving important instructions. The difficulty for banks and other high value service providers is that expecting clients and contacts to switch medium for some conversations and not others creates confusion and a disjointed and cumbersome experience for clients.

Continue reading ““Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent.””

“Wealth managers need to embrace the hard things such as Cyber Security and realise there is no manual or business book to give them the answers”

Novastone CEO and Founder Douglas Orr took to the podium at this year’s  Annual PAM Operations Dinner to discuss the risks of cyber security in the wealth management sector.

 “Wealth managers need to embrace the hard things such as Cyber Security and realise there is no manual or business book to give them the answers”

Continue reading ““Wealth managers need to embrace the hard things such as Cyber Security and realise there is no manual or business book to give them the answers””

Novastone appoints chief operating officer to strengthen senior management team in advance of formal launch

PRESS RELEASE: 8th October 2015

Novastone appoints chief operating officer to strengthen senior management team in advance of formal launch

Technology firm Novastone has appointed Curt Hopkins as chief operating offer to strengthen the senior management team in advance of the formal launch of its secure mobile messaging platform later this autumn.

Continue reading “Novastone appoints chief operating officer to strengthen senior management team in advance of formal launch”

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