SecurityWeek recently reported on the Electronic Communications Compliance Survey which surveyed over 100 financial services individuals. The results are, as expected, showing how challenging it is for financial institutions to manage and ensure full compliance for a multitude of communication channels. Indeed, over 50% of firms are concerned about their compliance on non e-mail communication channels. This combined with 47% of firms being examined in the past year (up from 27% in 2015) tells a powerful story for the need of compliant and secure communication channels. Long gone are the days where archiving your e-mail messages was enough. Organizations now need to keep track of many sources of messages with many of them being sent through external networks such as social media, public instant messaging, text messages, etc. Multiple solutions can be considered to tackle these issues, but a great place to start is by centralizing and offering a best in class chat platform to your employees and clients. This reduces the number of channels not being controlled, improves compliance and enhance both staff and client engagement.
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