email (in)security driving up the cost of customer engagement

If you are a wealth management service provider or a client you will be aware of the deteriorating levels of security around the use of email as a form of communication. Fraudsters have many avenues of attack; spoofing email instructions to advisors, exploiting vulnerabilities such as the latest Microsoft iOS client SW to obtain information or sending emails containing links or attachments that compromise client and advisor systems. Over half of my personal contacts with wealth managers who I surveyed indicated that they had been the victim or almost victim of an email led fraud attack. Continue reading “email (in)security driving up the cost of customer engagement”

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